Our Facility & Hours
350 Transport Dr
Cookeville, TN 38506
Business Hours (CST)
Sat, Sun & Major Holidays: Closed
American Powertrain’s Extended Hours Tech support
Our tech lines are manned 7:00 AM – 7:00PM CST M-F plus we have a call back service on weekends and holidays
We are always happy to speak with our customers 931-646-4836, but a call is not always the fastest way to get you what you need, so here’s how get the most out of our Tech Support.
- Here is a link to our YouTube channel. Full of useful tech and how to videos. If a picture is worth a thousand words just think how much a video is worth!
- Ready to order your driveshaft? The fastest way to do that is to download and fill out the online form and then phone, fax, mail or e-mail it in.
- Weekends and Holidays Call Back Service
- We know guys work on their cars on the weekends, so our tech staff crew members take turn covering the weekend calls from their mobile phones. How cool is that? Now these guys have lives too, so your tech may not grab the phone when you call Saturday afternoon in the middle of grandma’s 93rd birthday party, but he’ll call or text you within a couple of hours.
- Speaking of texting … the tech support crew will also answer texts on the weekend (will have to forward tech line)
- Here's a copy of your warranty.
Thank you very much for your purchase. Service after the sale is very important to us. Please see the list below to see who can best serve you today.
For questions about:
- Estimated shipping dates
- Tracking numbers
- Change of Address
- Damaged shipments
The shipping department is open from 7:00AM – 4:00PM CENTRAL
Most shipping questions can be best answered by e-mail, so be sure to check for a response.
We strive to answer e-mails received before 11:00AM Central by 2:00PM and E-mails received before 2:00PM by 4:00PM.
For the quickest service, please have your sales order number ready when you call.
For questions about:
- Parts fitment
- Hydraulic clutch systems
- Missing parts
- Missing instructions
- Ordering your driveshaft
Contact support@AmericanPowertrain.com or call 931-646-4836 (Ext 101) and ask for customer service.
If you have a general question, please fill out the form below and a representative will respond to you in a timely manner.