Shipping

Q: Check All Shipments Before You Sign For Them

Please inspect your order upon receipt. Check contents in the presence of the carrier. Should your order arrive damaged or with parts broken or missing, first contact the shipping company and then contact your salesperson so that we can help correct the problem.

Q: Claims

Should your order arrive in a damaged condition, check contents in the presence of the carrier. Claims for shortage or error in shipment must be made within 10 days of receipt of goods. Claims for damage or loss in transit must be made by the consignee directly with carrier.

Q: Refused Orders

Freight charges, both ways plus a 15% restocking fee will be charged on any refused shipments for any unauthorized reason.

Q: Shortages

If items are missing from your order, please notify your salesperson within 10 days of receipt.

Q: Carriers

We ship worldwide via UPS, FedEx, Bax Global, DHL, Truck, Air Freight, and Sea Freight. Orders are shipped via ground freight unless another method is specified at time of order.

Q: Domestic Orders (USA, Canada & Mexico)

Shipping costs will be added to every order when the order is processed. As a rule of thumb, shipping for 5-speed transmission orders costs $125 to US locations east of the Mississippi River, and $145 to US locations west of the Mississippi River. (Auto to Manual swaps will be higher)

Q: International Shipping

Overseas Orders: All taxes, duties and customs fees are the responsibility of the customer.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

  1. Register with Bongo and receive a U.S. shipping address.
  2. Enter the Bongo address as both your billing and shipping address.
  3. Use the credit card that you have on file with Bongo as the payment method.
  4. Once the order arrives at Bongo, log into your account to forward to your country.

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Notice to our customers: At this time, we view BongoUS as being advantageous to both our customers as well as our companies.

Due to Bongo's procedures in fraud detection, their services to us are advantageous. They will take additional steps with you such as depositing a small amount into your bank account or onto your credit card account and you'll confirm that amount with them before they will ship. They also help you with estimating your shipping costs, and of course, you can run your own calculations on Fedex.com, etc. Any extra steps taken with your checkout procedures lets BongoUS and us know that you do have access to your account and that your credit card is authentic.

We may implement BongoUS as our only International shipping service in the near future, but would like your feedback on whether this would prevent you from purchasing from us or if you view Bongo's combined shipping, and the lower Shipping Rates as being an asset to you as well.

Our webmaster will be collecting your comments for our perusal. Please use our contact form for your comments. Being specific will help us with this decision. Thanks so much.


Privacy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by American PowerTrain to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a American PowerTrain brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from American PowerTrain, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that American PowerTrain offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. American PowerTrain takes great pride in having you as a customer and we will ensure your privacy as a customer. American PowerTrain does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

American PowerTrain seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

American PowerTrain reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at American PowerTrain, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@americanpowertrain.com.

We are confident that your visit to American PowerTrain is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 931-646-4836.


Terms of Sale

Q: Warranties

All parts sold by us are warranted against defects in material and workmanship either by the original manufacturer or by American Powertrain for the specified term. This warranty does not cover installation or consequential labor, failure resulting from improper installation, failure of a related component, or failure resulting from abuse or commercial or racing usage. Our liability is limited to the cost of the original component.

We reserve the right to replace or repair defective merchandise, or refund the purchase price, at our discretion.

Q: Disclaimer

We make every effort to supply you with original parts, when obtainable, at a reasonable price. Items that are obsolete will be the highest quality reproductions that we can supply. If you have any questions, please ask your sales person.

Q: Pricing

Prices are subject to change without prior notice.

Q: Return Policy

All Returned Parts must have a Return Authorization Number (RA #) clearly marked on the outside of the box and must be shipped pre-paid in original condition. Obtain this Return Authorization Number from your salesperson before returning any parts to us. You must include the Return Authorization Number with the returned part, in order to receive proper credit for the returned merchandise. No collect shipments will be accepted. Please insure the returned parts for full value to protect yourself against loss. All truck freight returns must be authorized in advance.

Returned Parts may be subject to a 20% restocking fee.

Unauthorized returns (i.e. returns not having an RA#) will be refused.

We will not accept any returns after thirty (30) days from date of purchase.

Q: The following Parts are Not Returnable

  • Used Parts. All used part sales are final.
  • Electrical Parts.
  • Special Order Parts.
  • Any Parts which have been installed, marked, plugged-in, etc.
  • Workshop Manuals.

Q: Special Order Items

Special Order items require a 50% non-refundable deposit. There will be a 20% charge on any cancellation of all Special Order items, including transmission products.

Q: Core Returns

Cores for rebuilt parts must be returned in original boxes. All cores must be complete, drained, fully assembled, and without damage to receive full core credit. Adjustments will be made for cores that are incomplete, incorrect, damaged, or in non-repairable condition. Orders which include a core charge will have an RA # included in the enclosed paperwork.

Please allow thirty (30)days from the date we receive your core to process your credit.

There will be a core charge on all rebuilt items--No Exceptions! This is necessary to insure core returns. A copy of the original invoice must accompany all returned cores. Core charges will be credited or refunded only after it has been determined that the core is complete and is rebuildable. Any defective core will be credited accordingly.

Q: Refused Orders

Freight charges, both ways plus a 20% restocking fee will be charged on any refused shipments for any unauthorized reason.

Q: Back Orders

If there is to be any delay in filling your order, you will be notified. Back Orders will be held for 60 days. All Back Orders will be shipped within 60 days or cancelled. If you do not want us to ship Back Orders, we must be notified immediately or you will be subject to our returns policy on merchandise returned.

Q: Damage/Claims/Shipping/Shortages

CHECK ALL SHIPMENTS BEFORE YOU SIGN FOR THEM

Should your order arrive in a damaged condition, check contents in the presence of the carrier. Claims for shortage or error in shipment must be made within 10 days of receipt of goods. Claims for damage or loss in transit must be made by the consignee directly with carrier.


FAQ