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AMERICAN POWERTRAIN Warranty and Return
Policy: Read before Installation.
Warranty
American Powertrain makes every effort to provide high quality parts, systems, and support for your products. However, due to the custom nature of our products we maintain a strict warranty and return policy. Please review this policy before installing your parts. The information below constitutes our entire warranty both stated and implied. By accepting and installing these products you have legally agreed to abide by the terms of this warranty. Warranty is only valid to the original purchaser.
Your new Tremec transmission warranty covers defects in manufacture or workmanship for one year from the invoice date by Tremec Transmissions. Your American Powertrain warranty begins one year after the Tremec Transmissions warranty runs out. If you ordered a driveshaft with your kit. Your warranty will start as soon as you get your driveshaft shipped to you. You have ONE YEAR to order your driveshaft if you have not installed your transmission kit at that point the 2nd year of warranty with American Powertrain will start regardless. To repeat: Tremec covers the first year directly after purchase. American Powertrain extends that warranty a year after that. For a total of 2 years of warranty coverage from date of invoice.
There are in some cases parts sold by American Powertrain that are made by other manufacturers and are covered by those companies’ warranties (e.g., Wilwood master cylinders, Blueprint engines, Centerforce clutches). American Powertrain may inspect any failed part to confirm a defect before authorizing repair or replacement. The customer is responsible for shipping costs for evaluation; if the part is found to be defective, those shipping charges will be credited.
If a part is confirmed to be covered under warranty, we will repair or replace it at our discretion. We do not reimburse the cost of replacement parts purchased from another company. Road or accident damage is not covered. In the case of a manual transmission, the owner must supply bell housing run out specs taken at the time of installation and the type of fluid used in the product. American Powertrain has the sole discretion to determine if the warranty is to be voided by the above factors after inspection of the product.
Under no circumstances will American Powertrain pay for installation, labor, or R&R. When you hire a third party to install your products you are contracting with that third party for charges incurred for installation. Third party contractors (repair and restoration facilities) are not under contract with American Powertrain and will not be paid for labor, injury, etc. incurred using these products. If you are a repair facility you or your customer is responsible for all costs associated with installation and R&R.
American Powertrain is not responsible for any tool expense, time, injury, or hardship incurred during the installation of our product.
American Powertrain reserves the right to have your transmission repairs done by an alternative TREMEC dealer or specialist. American Powertrain will stand behind this work as if it was completed in our facility and will make arrangements with offsite facility. Written consent must be obtained from American Powertrain before any work is begun by a 3rd party. If written consent is not obtained such actions void the balance of the warranty.
Voiding your warranty
The following actions will make void any and all-American Powertrain warranties and will absolve American Powertrain of all legal responsibility for your products:
- Modification of American Powertrain parts without written prior consent of American Powertrain.
- Service of parts or transmissions by an unapproved facility without written prior consent of American Powertrain.
- Partial or complete disassembly of any gearbox or hydraulic slave.
- Use of improper fluids in any of our transmissions or hydraulic systems.
- Breakage due to improper installation or failure to follow American Powertrain instructions.
- Posting of inaccurate or defamatory information about American Powertrain on any public forum.
- Abuse of products or operation of products under the influence of alcohol or any controlled substance resulting in product failure.
- The application of more engine horsepower or torque than the equipment is rated for.
- The use of drag slicks not approved for street use.
- Failure to perform a bell housing alignment to ensure proper run out specs.
- Excessive driveline angle.
- Using mounting bolts to pull the transmission into the pilot.
Note: This is a list of examples and does not constitute a comprehensive list.
Returns
You may return parts that are in new and unused condition for store credit equal to the purchase price. Returns must be processed within 90 days of shipment.
Cash refunds are processed with a 15% restock fee to cover the cost of re-packaging, restocking and processing.
We reserve the right to refund your credit card or remit a check. Shipping is not refundable. If the part is damaged during return shipment you will be assessed a damage fee. We will make every effort to send images and descriptions of the damage so you can make a claim to your shipping company.
Under no circumstances will we process a refund for a used clutch, flywheel or any other part that cannot be re-sold. All returned parts must be accompanied by a Return Merchandise Authorization (RMA) number. One of our representatives will be happy to provide this number by phone
Shipping on all returns is the responsibility of the customer.
If you return a part or system without an RMA you will be charged for the return shipping and it will be returned to you. If you fail to pay for the shipping the parts will be considered abandoned and will be stored for 90 days, then disposed of if you have not paid for the return shipping. No return or warranty item will be processed without prior authorization.
Incorrect parts swaps
On rare occasions we will mistakenly ship you an incorrect part. This may be our mistake or may be lack of correct information provided about the vehicle. If you need to swap parts you must call and receive an RMA from one of our staff. Parts sent without an RMA will not be processed.
When swapping parts you may choose to:
- Pay for the new parts, have them shipped immediately and receive a 100% refund when the incorrect parts are received in new condition for restocking. Parts returned in used or damaged condition will not be refunded and will be returned to the customer’s expense.
- Return the incorrect parts using an RMA and have your new parts shipped when the incorrect parts are received for restocking in new condition.
Shipping on warranty/returns
Shipping expenses are always the responsibility of the customer. We can arrange shipping at our cost through UPS or FedEx to reduce your shipping charges, but these charges must be paid before you receive your shipping label. If a returned item is deemed to be covered by warranty then return shipping of the replacement or repaired part will be paid for by American Powertrain.
Enjoy your products
American Powertrain offers more transmission related solutions than any other company and we strive to maintain our reputation of excellence and customer satisfaction every day. Please call us if you have any issues with our products so we can give you the help you need.
